How to resell a Ticketek ticket

Ticketek is one of the major ticketing platforms in Australia. Chances are, you used a Ticketek-issued ticket at least once to go to a big concert.

Despite being technically advanced, Ticketek currently doesn’t allow to re-sell unused (unwanted) tickets while most event organisers definitely have no objections to fans reselling tickets, especially at fair prices (no scalping).

In case you opted for a mobile ticket when you made the purchase, you have to options:

Paper tickets are currently not supported on Tixel.

To sell your Ticketek ticket on Tixel, you must first upload a PDF file.

When you bought your ticket(s), Ticketek sent you an email with a file attachment — a PDF file that contains one or more tickets. If you haven’t received that email or if you deleted it by accident, you can download the very same PDF file by logging into your Ticketek account and going to the “Order history”.

It’s very important to note here that Tixel doesn’t accept PDF files that were manipulated in any way — you cannot use a text or graphic editor to, let’s say, cut out some of the pages. Moreover, you can skip some of the pages (if your PDF file has multiple pages/tickets) later on on Tixel anyway.

You can simply drag your PDF file over to the grey box, or you can click on it and choose the file the “old fashion” way. A few seconds later, you will be redirected to a ticket and price selection prompt:

Choose tickets that you are planning to sell by clicking the red toggle on the ticket stub. You will see details of every ticket — eg. date, price, address, barcode, page number and buyer name to help you understand what is what.

After you chose tickets to sell, use a price slider to adjust your selling price. There is no minimum price but the maximum price is capped at 20% over the face value, meaning if you bought your ticket for 100 dollars, you can only sell it for 120 dollars or less.

Why do we cap prices like that? Because Tixel is a platform for music fans selling tickets to other fans, there is no place for scalpers or otherwise ill intended people.

What follows is pretty straight forward — we will ask you for your personal details such as full name and address, and bank account details where we should transfer your money. If you are already a Tixel user, you won’t need to enter all this data again, of course.

That’s it — after the final confirmation your ticket listing goes live! We had occasions where tickets got sold a couple of minutes after they got listed, how cool is that?

We use proprietary security checks to ensure uploaded PDF file is a real Ticketek ticket. Moreover, if somebody buys your ticket, in most cases we will lock the funds until the event is over to ensure the ticket hasn’t been used for entry twice or sold through a different channel.

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